Account & privacy

Delete your Photerra account

You can permanently delete your Photerra account and all associated personal data. The fastest path is the in-app Delete Account button (Settings → Delete Account). This web form is here for people who can't access the app — for example, if you've lost your phone or can't sign in.

Last updated: 2026-05-15 • Compliance: Google Play deletion request requirement (2024)

What gets deleted

Your account — profile, email, phone, login credentials.
Your content — posts, photos, spots, itineraries, comments, likes, follows.
Your media files — profile photo and all images you uploaded, removed from our storage.
Your devices — push notification tokens for every device you signed in on.
Your sessions — all refresh tokens revoked, signing you out everywhere.
Sign in with Apple — if you signed up via Apple, we revoke the SIWA grant so Photerra disappears from Settings → Apple ID → Sign in with Apple.

What we may retain

Audit logs showing your account existed and was deleted (no PII), kept for legal compliance.
Aggregated, anonymized analytics with no link back to you personally.
Trips other users built with your Spots — copied trips reference your original Spots rather than holding their own copies, so when your account is erased, your Spots and photos disappear from those trips too. Copyright always remains yours.

How fast?

We aim to process web deletion requests within 30 days. The in-app Delete Account button is immediate; this form requires us to verify ownership before processing, which takes longer.

Submit a deletion request

This form needs JavaScript to submit. If you cannot enable it, email your request directly to legal@photerra.com — include the email address or phone number on the account and we will verify ownership and process it the same way, on the same 30-day clock.

Contact

For questions about your data or this process, email legal@photerra.com.